Subject: Tech Support Candidate - Sanjay Mishra
From: Sanjay Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 10:45:27 -0500

Tech Support
Test

Name

Sanjay
Mishra

E-mail

[email-masked]

Phone Number

(91) 8971568707

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Vadodara

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Altruist India Pvt Ltd

Quality analyst

12th October
2020

25000

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1) First I will restart my router and check

2) clear the complete history and relaunch the browser

3) I will disable the firewall temporarily and check

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1) Turn on
the bluetooth speaker

2) To go mobile phone settings

3) select bluetooth

4) Turn on Bluetooth

5) Select the bluetooth speaker name

What according to
you makes you a good candidate for customer service or technical support
job?

I have a bachelor's degree in Electronics and
Telecommunications. I am very adaptable person. I have five years of experience
in customer service industry.

On a scale of 1 - 5 please rate your
fluency in spoken English

5