Subject: Tech Support Candidate - Umesh Sharma
From: Umesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 10:42:55 -0500

| | Tech Support Test

Name | Umesh Sharma
E-mail | [email-masked]
Phone Number | (91) 8959827819
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Dealer software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Somya vehicles pvt.ltd. | Service advisor | 19 Dec.2020 | 14000
Previous Employer 1 | Sagar automobile Pvt.ltd. | Service advisor | 2017 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First step-chek internet connection.and refresh then again trying to open website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open mobile bluetooth and speaker bluetooth and search device.speaker device code show on Mobile then select.finally connect bluetooth both.
What according to you makes you a good candidate for customer service or technical support job? | I handle all type customer and I have solve customer concern.my previous job profile service advisor and i have experience for customers handling.my handling tool listion prob paraphase write i.e.LPPW
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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