Subject: Tech Support Candidate - Pawan Tiwari
From: Pawan Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 10:33:18 -0500

| | Tech Support Test

Name | Pawan Tiwari
E-mail | [email-masked]
Phone Number | (230139) 9792222514
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vortex engineering Pvt Ltd | Customer support executive | 8/10/2020 | 18500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check proxy setting. If proxy settings are their then I will clear the cache and check the same with restart the browser if still it will not work then I will do simply restart the system. If it's still not working after restart the system. Then we need to check with IT team that it's whitelisted on proxy devices or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the Bluetooth and connect
What according to you makes you a good candidate for customer service or technical support job? | Yes
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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