Subject: Tech Support Candidate - Sagar Mehra
From: Sagar Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 10:25:05 -0500

| | Tech Support Test

Name | Sagar Mehra
E-mail | [email-masked]
Phone Number | (110027) 9310148475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rajouri garden, new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VFS GLOBAL | Operation officer | 18th July 2020 | 17,500
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I WILL OPEN IT ON OTHER BROWSER

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all open bluetooth on device and bluetooth speaker.
Then tap on refresh or search button to search wireless bluetooth speaker.
After finding the device than pair them.
Once you get connected with your device, you can enjoy the music.

What according to you makes you a good candidate for customer service or technical support job? | According to me candidate has good knowledge about company's service, support, product and policies. Candidate should be talk in polite way and humble with customer. Candidate should be hyper active for his service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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