Subject: Tech Support Candidate - Ashish Madhukar
From: Ashish Madhukar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 10:22:59 -0500

| | Tech Support Test

Name | Ashish Madhukar
E-mail | [email-masked]
Phone Number | (+91) 8805491869
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hathway Cables & datacom | Team Lead | Till Working | 27000
Previous Employer 1 | Uniinfo Telecom Services Pvt.Ltd | Co-ordinator | 2019-Oct | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the website doesn't look right or doesn't work the way it's supposed to, you should check out the following steps:

Websites look wrong or appear differently than they should
Fix problems that cause images to not show
Fix common audio and video issues
Websites show a spinning wheel and never finish loading
Fix login issues on websites that require a username and password. You may receive an error similar to We were unable to process your login request or An unspecified error has occurred when you attempt to sign in to websites with your username and password, or the login may simply fail.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to the mobile phone setting option.
Choose bluetooth option and make it switch on.
Pair the device .
Automatically it will be connected.

What according to you makes you a good candidate for customer service or technical support job? | To provide services with satisfaction,
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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