Subject: Tech Support Candidate - Ankur gupta
From: Ankur gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 09:46:57 -0500

| | Tech Support Test

Name | Ankur gupta
E-mail | [email-masked]
Phone Number | (+91) 8431556442
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Icici-Prudential life insurance Ltd | Key Relationships Manager | November 2020 | 39K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I got the Error to open the website of NDTV on browser, steps going to take,
- Referees
- Reconnecting the Internet or Intranet
- Trying to another tools like Google,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Open the both side Bluetooth speakers side as well as mobile side
- Find out the name of speaker then start scanning or pairing the it will get connected with your mobile phone then start using for purpose.

What according to you makes you a good candidate for customer service or technical support job?

- Listen power as well as understand the problem of Customer
- Both sides communication should be clear
- Easy understanding and find out the best solution of problems
-

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |