Subject: Tech Support Candidate - RAM KRISHNA PRATAP
From: RAM KRISHNA PRATAP <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 09:39:19 -0500

| | Tech Support Test

Name | RAM KRISHNA PRATAP
E-mail | [email-masked]
Phone Number | (+91) 8877037482
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi (Badarpur)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Madura Coats Pvt Ltd | Purchase Executive | N/A | 30k
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will read and try to understand the error message on screen and as per as  error message I will take action.If it is related to internet connection then will try to fix this issue.Afterward If still getting error then will try to fix issue as per as error.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First  Step - Power on the Bluetooth and on the Bluetooth of mobile and search this device on Mobile's Bluetooth and connect with device

What according to you makes you a good candidate for customer service or technical support job?

Customer Satisfaction,you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well,The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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