Subject: Tech Support Candidate - Manish Singh
From: Manish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 09:32:46 -0500

| | Tech Support Test

Name | Manish Singh
E-mail | [email-masked]
Phone Number | (+91) 8607137676
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Yamunanagar, Haryana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Tula’s Institute, Dehradu | Assistant Professor | 24/09/2019 | 30000
Previous Employer 2 | GRIMT, Radaur | Assistant Professor | 30/07/2017 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are following possibilities and their solutions:-
1) If the modem is not connected properly then it can be reset and start again to get the proper internet connection.
2) If the computer system is not connected properly with the wifi or lan cable then the user can restart the internet setting of the system or reconnect the cable to get the internet connection back.

By applying the above mentioned solutions one can easily get to the required website and use the internet properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the bluetooth speaker. It can be done by long pressing the start button.
2) Turn on the mobile phone’s bluetooth and let the mobile device search automatically for the speaker.
3) By pressing on the speaker name shown in the mobile phone bluetooth speaker can be connected easily by pairing automatically done by the mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I have the desired qualification and experience of teaching students and being a teacher I have developed a quality of listening to the problems and giving them the necessary solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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