Subject: Tech Support Candidate - shashi gautam
From: shashi gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 09:32:16 -0500

| | Tech Support Test

Name | shashi gautam
E-mail | [email-masked]
Phone Number | (0124) 8882513612
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | sector 45 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ienergizer | sr customer care | july 2019 | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | firstly i will check network connectivity if it not works then delete all cookies and temporary files from computer, restart computer and try to open website on browser. If issue as it is then will take help to troubleshooter.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on bluetooth and add speaker bluetooth by pressing button to make its discoverable.
pair the device in pairing mode and then connected.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
product knowledge
understand customer query and try to give resolution on first call with in given TAT time.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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