Subject: Tech Support Candidate - Bhushan Kumar
From: Bhushan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 09:27:25 -0500

Tech Support
Test

Name

Bhushan
Kumar

E-mail

[email-masked]

Phone Number

(91) 8287448843

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Jkt

Noc Engineer

14 Feb 2020

20K

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check browser setting if company use
proxy then I will done proxy seting if browser not up-to-date I will update
browser if issue still same I will check internet setting Ip address

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First trun on speaker set on bluetooth mode
then I will go phone settings press on bluetooth option then bluetooth search
specific speak then select on that particular name and conect to the bluetooth
speaker.

What according to you makes you a good candidate
for customer service or technical support job?

Because I
can hendle any types of technical issue and I can resovled at the given time
period.

On a scale of 1 - 5 please rate your fluency in spoken
English

4