Subject: Tech Support Candidate - Yogesh Singh Jadon
From: Yogesh Singh Jadon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 09:20:24 -0500

| | Tech Support Test

Name | Yogesh Singh Jadon
E-mail | [email-masked]
Phone Number | (+91) 6264575828
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Home Credit Finance Pvt Ltd | Risk Management | 12 Sept 2020 | 18800
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we have refresh the page and then checked JavaScript and cookies is enabled then clear cache and cookies and check web browser is up to date and then restart web browser and if still problem is persist then try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 -: Open setting Application.
Step 2 -: Select connected device and turn on
bluetooth if it is not enabled.
Step 3 -: Select pair new device.
Step 4 -: Look for bluetooth speaker name on list.
Step 5 -: Select the speaker name to connect it. When done the screen shows that speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

According to me a good candidate for customer service or technical support are -:
1. Communication skills
2. Customer Empathy
3. Patience
4. Stress Management
5. Flexibility
6. Analytical skills
7. Problem Solving skills
8. Good in team work
9. Sharing ideas
10. Excellent computer knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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