Subject: Tech Support Candidate - Rohit Tredhia
From: Rohit Tredhia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 09:05:23 -0500

| | Tech Support Test

Name | Rohit Tredhia
E-mail | [email-masked]
Phone Number | (+91) 9560723423
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Interglobe technologies | Process associate | 15 dec 2019 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check internet connection first.
Will check whether my address is correct or not.
Will check whether ndtv site is restricted or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on speaker firrst, then will change the mode of speaker to bluetooth. Then i will turn on my mobile phone's bluetooth, will connect the speaker bluetooth with my phone.
What according to you makes you a good candidate for customer service or technical support job? | I think i can handle the call very well and i can try my best to convince the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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