Subject: Tech Support Candidate - Shobhit Gupta
From: Shobhit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:52:06 -0500

| | Tech Support Test

Name | Shobhit Gupta
E-mail | [email-masked]
Phone Number | (522) 9140148593
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Multi Solutio Solutions online | Manager IT | Aug 2020 | 20000
Previous Employer 1 | Smart PC Solutions | Assistant manager IT | April 2019 | 16000
Previous Employer 2 | Secure PC Solutions | IT SUPPORT EXECUTIVE | April 17 | 10000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Very first step will be to identify the error message, which will help in getting a better understanding tha problem occuring.
Further steps would be confirmation of internet connection or browser restart depending upon the error message.
If nothing works, the error code could be looked up on the internet for further steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turning on bluetooth device and making sure that it is available for new connections.
2. Finding the same device on the mobile phone's bluetooth settings.
3. Pairing the two devices, so that the can be connected automatically.

What according to you makes you a good candidate for customer service or technical support job? | Most important skill for a technical support executive is to precisely understand what the customer is trying to say, imagining what exactly the customer is having on the screen.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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