Subject: Tech Support Candidate - Raja Kumar
From: Raja Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:50:05 -0500

| | Tech Support Test

Name | Raja Kumar
E-mail | [email-masked]
Phone Number | (80030) 03843
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | sector-11, noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Barclays shared service | process advisor | 30/11/2020 | 15500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First open a new tab and check again to see if another website is working or not. If other website is working then, problem is in particular website or if it can't open other website then launch another browser like internet explorer and try to check if the site is working in it or not.

if it will open in internet explorer then problem with only browser in which it has opened first. If it will also occur same problem then problem in all browser.

Now check these-
-Connection is established or not
-Refresh the connection.
-Try to clear cookies and cache

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first swipe down the top of the screen of your phone and then open Bluetooth. Tap to pair the device that you want to connect. Connect to the device.
What according to you makes you a good candidate for customer service or technical support job? | As a technical background, we can use our skills to resolve customer query and also we have prior experience to handle customer complaint so it will help me to suit for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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