Subject: Tech Support Candidate - inayat kanth
From: inayat kanth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:48:27 -0500

| | Tech Support Test

Name | inayat kanth
E-mail | [email-masked]
Phone Number | (91) 9596465858
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Malviya nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | wave tradecom | marketing exextive | 30 july | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The first thing i will check is the error message , if it is related to  network  then i will  check my wifi or lan cable , if  i am connected to internet and still have some issue then i will check the error details if it is related to browser or not , after checking the error i  will also clear my browser cache , also i can update my browser and reinstall it ,if it is required

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Turn on the bluetooth speaker
2 turn on the bluetooth option in the mobile phone
3 In the mobilephone  find the bluetooth speakers name  in the list of avalible bluetooth devices .
4 Then select the bluetooth speakers name to pair it
5 after pairing the device will get connected

What according to you makes you a good candidate for customer service or technical support job? | My interest in technical support and  helping other people and a passion for  IT with the skill sets i have makes me perefect fit for the job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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