Subject: Tech Support Candidate - Vikash Kumar
From: Vikash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:39:39 -0500

| | Tech Support Test

Name | Vikash Kumar
E-mail | [email-masked]
Phone Number | (91) 9540013337
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sarita Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indorama Synthetics India Ltd. | IT Executive | Working | 25000
Previous Employer 1 | Progressive Infotech Pvt. Ltd | Senior Desktop Support Engineer | 22-09-2018 | 18000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check internet connection is ok with system and network end. Then site secure and Pop issue.
Access for news site issue.
Last website is currently working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on Bluetooth from Both End mobile and speaker.
Then go to mobile Bluetooth setting.
Find Speaker device and connect it.

What according to you makes you a good candidate for customer service or technical support job? | All technical support with good communication.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |