Subject: Tech Support Candidate - Shashank Pandey
From: Shashank Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:37:57 -0500

| | Tech Support Test

Name | Shashank Pandey
E-mail | [email-masked]
Phone Number | (91) 9140955289
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chattarpur South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Marquistech | Test Engineer | NA | 30,000
Previous Employer 1 | Reliance Jio infocom | Telecom Executive | 19Sep 2019 | 27000
Previous Employer 2 | Areail telecom solution | Network Engineer | 18March 2017 | 22000

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step is Delete browser history
Second step check the network connectivity
Third step check if network connectivity is properly work then uninstall the browser and again install ।
Fourth step if install browser again not working then check the URL like htttp://www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly mobile bluetooth on then we are checked speaker bluetooth । If speaker bluetooth is on then paire to mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | In a customer support job is very important in my life
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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