Subject: Tech Support Candidate - Meenakshi Joshi Meenakshi
From: Meenakshi Joshi Meenakshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:37:41 -0500

| | Tech Support Test

Name | Meenakshi Joshi Meenakshi
E-mail | [email-masked]
Phone Number | (91) 9599047992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bhartia Management Consultancy | Recruiter | 31st.Jan.2021 | 18000
Previous Employer 1 | DPH Software Services Pvt ltd | Computer operator | 13-September-2020 | 13500
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- First step is we need to check our internet connectivity. Because sometimes this kind of situation arises because of no internet connection or slow internet.
- Then we can refresh our browser
- Sometimes this kind of situation arises because of server issues on companies website, in this situation we can wait for a moment and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings and then tap on Bluetooth option
2 Turn on Bluetooth, a list of Available devices will appear and we can select our speakers name we want to connect.

What according to you makes you a good candidate for customer service or technical support job? | In customer service job the thing which is foremost is to be patience. If we have patience only then we can listen carefully the customer's problems and resolve them.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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