Subject: Tech Support Candidate - Ashutosh Thakur
From: Ashutosh Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:35:04 -0500

| | Tech Support Test

Name | Ashutosh Thakur
E-mail | [email-masked]
Phone Number | (87006) 45582
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Yamuna Vihar East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | ISP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Quality Analyst | | 38k
Previous Employer 1 | Wipro | Technical support associate | 30/08/2017 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will clear the cache and cookies in the browser I am using. Then I will check the internet connection is working or not. I will try another browser if possible. I will try and disable the firewall if needed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | Being able to communicate with people around the world, solving their problems and learning something new every single day. I love being able to make people happy by solving the problems they are having. Achieving a personal victory or completing a task that was previously unsolvable.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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