Subject: Tech Support Candidate - Ashay Upadhyay
From: Ashay Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:24:34 -0500

| | Tech Support Test

Name | Ashay Upadhyay
E-mail | [email-masked]
Phone Number | (91) 8602766753
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pandav Nagar, East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Urban Clap | Sr, Executive | 20/12/2020 | 27000
Previous Employer 1 | Ashkom Media India Pvt Ltd | Sr. Executive | 21/2/2020 | 25000
Previous Employer 2 | Medsolis Healthcare | Sr. Sales Consultant | 31/12/2017 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check my internet connection if its working or not

2. Try opening the website on different browser.

3. Try rebooting the device

4. Clear all the cache and cookies because an overloaded browser can cause problems in loading.

5. Update the browser version if available

6. Check with some other user if the site is working or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the speaker and tap on bluetooth icon for pairing

2. Open bluetooth on mobile and search for devices for pairing

3. Tap on the name of speaker in searched device for pairing

4. Tap pair to connect the speaker

5. Bluetooth either speaks for confirmation "Bluetooth connected" or Make a Beep Sound

What according to you makes you a good candidate for customer service or technical support job?

1. I am a good listener which help me understand what customer wants from after sales support

2. Agreeableness and friendly nature allows me to connect with customer which make me to get along with

3. Pressure handling and patience are the major strength of my work

4. Enthusiasm and Empathy makes my work easy to connect fast with customer and give them solution

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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