Subject: Tech Support Candidate - Kushal Chawla
From: Kushal Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:15:40 -0500

Tech Support
Test

Name

Kushal
Chawla

E-mail

[email-masked]

Phone Number

(91) 9927701110

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Amazon Development Centre
Pvt.Ltd

CSA

10 Jan 2021

21400

Previous Employer 2

Tech Mahindra

CSA

10 July
2020

25000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all i will check the url & if i find
its correct then i will check my internet connection & if i see it's also
working fine then i will check the internal settings of the browser & will
troubleshoot it.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1>Switch
on the speaker

2>Turn on the mobile Bluetooth & will search the near by available
network.

3>Once i get the speaker bluetooth signal i will try to connect that with my
mobile phn.

What according to you makes you a good candidate
for customer service or technical support job?

I always
try to understand the customer problem initially than i analyze the problem
& try to find out the root cause of it & then try to resolve the issue
with the best of my knowledge & ability.

On a scale of 1 - 5
please rate your fluency in spoken English

4