Subject: Tech Support Candidate - savitesh mishra
From: savitesh mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:15:32 -0500

| | Tech Support Test

Name | savitesh mishra
E-mail | [email-masked]
Phone Number | (91) 9919418719
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshad Garden
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Supreme Treon Pvt ltd | PD Engineer | NA | 30000
Previous Employer 1 | SRK industries | Quality Engineer | 01- 09-2017 | 20000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection. If yes
2. Check any firewall enable. If yes, if no
Disabled it, reboot the system.
3. Contact service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enabled bluetooth in mobile and the the speaker of device.
Enter code if ask.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skill.
Problem solving technique.
Good behaviour/ way of talking.
Handle the critical situation by proper approch.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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