Subject: Tech Support Candidate - Astha Singh
From: Astha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:11:40 -0500

| | Tech Support Test

Name | Astha Singh
E-mail | [email-masked]
Phone Number | (110081) 8920044673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshaad garden
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ASA & Associates | Senior | 6 feb 2021 | 28000
Previous Employer 1 | Ventures hrd centre pvt ltd | Sr. Excutive | March 2020 | 23000
Previous Employer 2 | E Solution | Executive | April 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will try to open it on a different browse after that i will restart my system again and check if the website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the settings app
2. Tap connected devices
3. Tap pair a new device
4  Select the pairing device

What according to you makes you a good candidate for customer service or technical support job? | I am not looking for this job profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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