Subject: Tech Support Candidate - Vijay Shekhar Singh
From: Vijay Shekhar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:07:48 -0500

| | Tech Support Test

Name | Vijay Shekhar Singh
E-mail | [email-masked]
Phone Number | (+91) 8686250286
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | IBVL | Sales s. Manager | May 2019 | 33000
Previous Employer 2 | ICICI SECURITIES | Sales A. Manager | Nov 2018 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If browser not showing desired page than 1st will look for network connection either we are connected to any available network or not like wlan or WiFi, than will analysis either our IP address is allowed to open particular website in present region or country. To troubleshoot network we can directly press right click on network icon to open troubleshoot window where we can resolve the network issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Trun on your bluetooth speaker
Open your phone settings and turn on bluetooth and search for your bluetooth device name i.e your speakers name.
After allowing to connect we can utilise the speakers as external speakers for mobile device.

What according to you makes you a good candidate for customer service or technical support job? | Listening patience with ability understand the customers issue and concern and should have enough technical understanding to address the problem politely.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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