Subject: Tech Support Candidate - Rajneesh .
From: Rajneesh . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 08:05:10 -0500

| | Tech Support Test

Name | Rajneesh .
E-mail | [email-masked]
Phone Number | (011) 12345678
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bijwasan, SWZ, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek | Senior Executive in Operations | NA | 25000
Previous Employer 1 | Accenture | Business Operation Associate | July 29, 2020 | 23600
Previous Employer 2 | Convergys | Customer Service Associate | December 2018 | 19000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly, i will check the internet connection.
2. Then i will  check the Spellings in the website link.
3. Clearing the history of the browser, Cache and cookies.
4. I will do System reboot.
5. I will try it in Incognito window.
6. I will also check the error code and will try to find the solution on web as per the error code.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the mobile device's bluetooth.
2. Then turn on the bluetooth enbaled speaker.
3. Name of the speaker will reflect in the mobile under available device.
4. Tap on speaker name and connect it with a passcode (if any).

What according to you makes you a good candidate for customer service or technical support job? | As i have done the graduation in hospitality so it is very easy for me to handle the customers in any way. I feel good when i make a customer happy with the information or support given by us. If customer is happy then my job and learnings are worthy.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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