Subject: Tech Support Candidate - Phani Venkata Siva Satish Challa
From: Phani Venkata Siva Satish Challa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:45:48 -0500

| | Tech Support Test

Name | Phani Venkata Siva Satish Challa
E-mail | [email-masked]
Phone Number | (+91) 9154485480
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vijayawada, Andhra Pradesh, INDIA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys Ltd | Test Engineer | | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Based on the error, we start troubleshooting the problem in below ways:
1. If error is HTTP based error like 400, 403 and 404 - must be server related issue.
2. If error is network/proxy based, look into the client internet/VPN connectivity status along with certificate loaded/authentication
3. If it is a customer error managed by organization, must be from policy administrator which tells user is unauthorized. No action will be taken in such cases.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth speaker and be ready for pairing
2. Turn on bluetooth in your mobile and scan for devices
3. Once your bluetooth device found, start pairing
4. Once paired, will be connected to start use.

What according to you makes you a good candidate for customer service or technical support job? | Excellent Communication and Satisfactory resolution as possible
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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