Subject: Tech Support Candidate - Bhuvan Sharma
From: Bhuvan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:32:10 -0500

| | Tech Support Test

Name | Bhuvan Sharma
E-mail | [email-masked]
Phone Number | (+91) 9716692871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jhilmil colony Delhi - 110095
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VFS Global | Operations officer | 15/07/2020 | 17148
Previous Employer 1 | Medipol pharmaceutical india pvt ltd | Accounts Assistant | 13/04/2019 | 12000
Previous Employer 2 | M/S Amit Builders | Computer operator | 1/03/2017 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Its depends upon the error type. The basic trouble shooting are I check my internet connection first , if internet is okay then check for other sites if other sites are opening then there's something wrong with NDTV website server otherwise if  any other  websites would not open then i check browser setting set to defaults then check again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth discovery in phone
2.Turn on the Bluetooth device on discoverable mode.
3. Select the Bluetooth device name on the phone.

What according to you makes you a good candidate for customer service or technical support job? | I have knowledge of technical things and I have experience in customer service and administrative work. I have Idea how to handled difficult customers, rest is I'm ready to learn from the company and its standard operating procedures to provide better customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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