Subject: Tech Support Candidate - Shilpa Singh
From: Shilpa Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:30:33 -0500

| | Tech Support Test

Name | Shilpa Singh
E-mail | [email-masked]
Phone Number | (201301) 8102116684
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SK Tuli group | Sr HR | 25.12.20 | 40000
Previous Employer 1 | Tech field Pvt solutions | IT recruiter | 03.02.20 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | While opening the website www.ndtv.com any errors comes out, the basic what I will check is network connectivity, if still the same error comes then will troubleshoot the problem through window troubleshooting steps

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1- Go to setting
Step 2- open the Bluetooth option
Step 3- Will enable Bluetooth connectivity
Step 4- will scan the nearby device
Step 5- Connect the Bluetooth with the name

What according to you makes you a good candidate for customer service or technical support job? | A good listener and patience employee who tried to figure out the exact problem which the customer is facing
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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