Subject: Tech Support Candidate - Umesh Sharma
From: Umesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:27:20 -0500

| | Tech Support Test

Name | Umesh Sharma
E-mail | [email-masked]
Phone Number | (+91) 7719755159
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ludhiana
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | No | | |
Previous Employer 1 | No | | |
Previous Employer 2 | No | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will make sure the internet connection is working. Then I will check the addres of web site. I will use different browser or reestablish the internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Make sure Bluetooth on the speaker.
2.Make sure Bluetooth is on the phone.
3.Find the Bluetooth speaker on mobile phone Bluetooth pair list.
4.Find the device and connect it.

What according to you makes you a good candidate for customer service or technical support job?

My Communication skills are good.
Technical sound in it sector.
I have good knowledge of python.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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