Subject: Tech Support Candidate - Neha Payal
From: Neha Payal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:24:03 -0500

| | Tech Support Test

Name | Neha Payal
E-mail | [email-masked]
Phone Number | (91) 8587852958
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
ERP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RBS services | Senior analyst | 5 Dec 2018 | 38000
Previous Employer 1 | Bank of America continuum | Team developer | 31 mar 2016 | 23000
Previous Employer 2 | Maruti Suzuki India Pvt Ltd | Cost Trainee | Aug | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open a new tab and check if you can open another website. If yes then this problem occurs with certain website, if no the open a another browser I tried to open that website there
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the bluetooth on both devices ( phone n speaker) then pair the two devices.
What according to you makes you a good candidate for customer service or technical support job? | I can talk impressively and clearly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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