Subject: Tech Support Candidate - Priyanka Singh
From: Priyanka Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:22:18 -0500

| | Tech Support Test

Name | Priyanka Singh
E-mail | [email-masked]
Phone Number | (91) 8527587762
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Crossing republik, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Renovision automation Pvt Ltd | Helpdesk executive | 7july2018 | 20k
Previous Employer 2 | Kabg tech | Helpdesk executive | | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we look what is the error coming on webpage.
Then we check other web page like www.google.com
If Google page working then we check other security policy

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all we power on speaker
Then set the speaker mode on Bluetooth
Then enable Bluetooth on mobile
After that search the Bluetooth device on mobile and select respective speaker to connect.

What according to you makes you a good candidate for customer service or technical support job? | To provide agility support with good communication
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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