Subject: Tech Support Candidate - Shivam Rallan
From: Shivam Rallan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:19:21 -0500

| | Tech Support Test

Name | Shivam Rallan
E-mail | [email-masked]
Phone Number | (+91) 9891991258
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Suntec Web Services | Process Associate | Presently Working | 16500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll take the following steps:

1. I'll try to check if my internet connection is working by visiting some other website

2. If my internet is working I'll try to restart my modem (restarting modem usually helps, because it changes IP address and also switches the server provided my ISP)

3. If restarting my modem won't help I'll check what my DNS settings are, let's assume I'm doing this on windows PC. Usually by default IP4 and IP6 are set to automatic. I'll change the DNS server to any other open third party DNS Server, for eg. Google

4. If all that won't help I'll try to check if www.ndtv.com is up, to do that I'll try to open the same website on  any other device also, I can switch to other network to get this confirmed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Bluetooth settings in your phone and turn the Bluetooth on.

2. Switch Bluetooth into pairing mode, usually it can be done by holding power button of speaker but some speakers also comes with dedicated button for pairing mode.

3. I'll see the name of speaker in my phone then I'll click on it then it'll give me a pop-up window if I want to connect to the Bluetooth speaker. Then I'll have to click on pair, after that my phone and Bluetooth speakers are paired.

4. For the next I won't have to pair it to my phone again, I just need to turn both Bluetooth of my phone on and turn the speakers on and my phone and speakers will be connected automatically.

5. To check if they are really connected I can go to Bluetooth settings of my phone and it'll show me that I'm connected  to the speakers, this can also be done by quick tiles in android devices.

What according to you makes you a good candidate for customer service or technical support job?

1. Being patient and listen to the customer first, so that candidate can understand the problem of customer.

2. Knowing technical knowhow of the product is a very important for the candidate so that he can easily address the problem of the customer.

3. Sometimes candidate needs to go out of the box and research about the problem of the customer so that he/she can solve it.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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