Subject: Tech Support Candidate - Ankit Kumar Thathera
From: Ankit Kumar Thathera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 07:07:02 -0500

| | Tech Support Test

Name | Ankit Kumar Thathera
E-mail | [email-masked]
Phone Number | (+91) 7499470770
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Surat Gujarat
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | McDonald's | RM | Working | 36000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I'll check the internet connection.
Then check the cables or wifi is connected with computer.
Then again check the connective of internet.
If it is not solved then I'll go to settings in control panel after checking the network connection settings.
And the troubleshoot.
Now again check the connections and start surfing.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth speaker put on bluetooth pairing mood.
Switch on mobile bluetooth.
Search for available device.
Check the bluetooth speaker device name.
Select to connect.
Now speaker is paired.
Ready to you.

What according to you makes you a good candidate for customer service or technical support job?

The satisfaction is very important part of our customers.
And I am sure if our customers are happy with me.
Then I am the good candidate for your organization.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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