Subject: Tech Support Candidate - Vani kanaujia
From: Vani kanaujia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:57:48 -0500

| | Tech Support Test

Name | Vani kanaujia
E-mail | [email-masked]
Phone Number | (91) 8787065170
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Digimata pvt ltd | Project manager | 15/05/2020 | 25,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Reboot my computer
2)check the internet connection
3)check the website is down only for me or everyone by using webchecker

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to bluetooth and turn on bluetooth
2)touch or push bluetooth
3)pair the bluetooth accessory
4)connect

What according to you makes you a good candidate for customer service or technical support job? | I think i have good academic qualification and i also have soft spoken skill and i am good listener, problem solver, helpful, team builder and know how to engage the people well.As I have also 1 year manager skill so i know the how to manage with team
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |