Subject: Tech Support Candidate - Astik Bhardwaj
From: Astik Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:57:11 -0500

| | Tech Support Test

Name | Astik Bhardwaj
E-mail | [email-masked]
Phone Number | (+91) 6291061123
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Banglore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Mind Stone Maven | Support Executive | April, 2020 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Could you please close all the Web browser open on your system.
2) Now could you please oper Google Chrome clicking on the icon.
3) Now could you please type ndtv.com in address bar.
4)In case user is still getting error i would like to check the internet connectivity by going to network and setting.
5) Once confirmed internet connection is fine I would go to browser cache and delete the cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on the Bluetooth Speaker.
2) Go to Bluetooth option in your phone .
3) Turn on Bluetooth.
4) Click on available device.
5) Then the Bluetooth speaker name will appear on the list.
6) Click on speaker name .
7) Pop up will open asking " Are you sure you want to connect to this device".
8) Click yes , you are now connected to your Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1) I am a good listener.
2) I am a man of politeness and patience.
3) I have good knowledge of computer system and surrounding gadgets.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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