Subject: Tech Support Candidate - Md Imran
From: Md Imran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:43:18 -0500

| | Tech Support Test

Name | Md Imran
E-mail | [email-masked]
Phone Number | (+91) 9142388377
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kalindikunj, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pickdistributor.com,venture of MSKP Technologies Pvt Ltd | Branch manager | Dec 10,2020 | 24
Previous Employer 1 | Voisun Telecom | Business development executive | Dec 5 ,2019, | 22
Previous Employer 2 | Pratham Institute | Counselor | Aug 15,2019 | 16

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I have to check out the incorrect spellings whether have been entered correct or not.secondly will go for the spaces have been made by mistakenly or not.third will check out correct brand name like ndtv etc..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First: switch on the bluetooth of the mobile on.
Second: make sure to  on the bluetooth speaker power button.
Third:next go to mobile settings to see which nearby devices whose bluetooth is on and then check out the name of the bluetooth speaker on your mobile phone and then connect to that device.if not getting name of the bluetooth speaker on your mobile phone, you can refresh button on your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I am first believe on my potential on which I have been worked for such as Communication skills, grammatical mistakes, etiquettes,tone of the words,and worked much on how to be interactive with the client over phone by checking out the loudness of you pronouncing words.
Second I believe that I am pretty good in convincing power as well because whole life I be a public speaker,not because I have achieved many things but have known the steps of the person who have been achieved many things, secondly I have some quality like physique and transformation so people believe on my words and as being experienced at public speaker I feel less hesitate to have words with anyone in the world.
Being creative and crazy makes me exception that is my best weapons for the flexibility.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |