Subject: Tech Support Candidate - Shikha Jaiswal Shikha
From: Shikha Jaiswal Shikha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:40:54 -0500

Tech Support
Test

Name

Shikha
Jaiswal Shikha

E-mail

[email-masked]

Phone Number

(91) 9616405301

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Genpact

Process Associate

31 AUGUST

18000

Previous Employer 1

Vnlink

Account Executive

6 July

14000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.First of all we check proxy settings bydefault
no proxy should be  applied.

2. than we remove cache and cookies from browser history than close it than
again start that browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First ON
bluetooth on the both devices than search network in my phone and after that
select bluetooth devices which is showing in network search option

What
according to you makes you a good candidate for customer service or technical
support job?

I always treat the customer with calm and talked
in friendly manner in order to know the exact issue regarding my product .Try to
get best services related to the it.And first myself too know very well about
the product for which I am going solve the related issue.

On a
scale of 1 - 5 please rate your fluency in spoken English

4