Subject: Tech Support Candidate - Neelav Saurav
From: Neelav Saurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:39:58 -0500

| | Tech Support Test

Name | Neelav Saurav
E-mail | [email-masked]
Phone Number | (91) 7979076473
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Senior associate | 27 December | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check my internet connection  if the connection is there
Restart the browser if doesn't work will clear history
Then will clear cache or cookies
Try opening the webpage in private

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth for the mobile
Press the bluetooth button on the speaker and search the device in phone
If the light blinks on the speaker and the name is displayed on your mobile screen will click on in and will enter the default pass key which will appear if required if it doesn't required it will connect automatically

What according to you makes you a good candidate for customer service or technical support job?

Good listener
Customer centric
Should have problem solving and understanding ability
Should have an ability to obtain the trust of the customer that if the customer has reached to him/her the required issue will be fixed

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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