Subject: Tech Support Candidate - ASHISH AGRAWAL
From: ASHISH AGRAWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:32:26 -0500

| | Tech Support Test

Name | ASHISH AGRAWAL
E-mail | [email-masked]
Phone Number | (0) 7307653313
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghitorni
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Shree Shyam Infrastructure | Project Head | August 2020 | 37000
Previous Employer 2 | Star Transfrmers | Engineer | June 2017 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Make sure internet connection is working.
a-Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search
b-Make sure search results load properly.
c-If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Go to settings in mobile.
2-Tap the Bluetooth option.
3-Turn on Bluetooth.
4-A list of available devices will appear.
5-If your speaker is not listed, press the button on your speaker that makes it discoverable.
6-On your mobile select your speaker (should have the speaker’s brand name listed) and that’s it, you’re connected.

What according to you makes you a good candidate for customer service or technical support job? | Tendency to be friendly, approachable, and easy to get along with. The ideal Customer Service Representative candidate usually cooperates with others in order to ensure group harmony as long as their goals do not drastically differ from those of the candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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