Subject: Tech Support Candidate - Rahul Choudhary
From: Rahul Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:31:52 -0500

| | Tech Support Test

Name | Rahul Choudhary
E-mail | [email-masked]
Phone Number | (91) 7767844318
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra Ltd | CSA | | 14500
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check the link of website it is correct or not , then I will try to refresh the browser for one or two time .

Even after doing above things if it is not resolved then I will delete my browser's history and try again , by implementing these tricks I have a strong believe that it would get resolved .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly we will have to turn on the bluetooth of our speaker as well as phone .

Then we will have to pair the bluetooth device by our phone .

By above steps it will get connected .

What according to you makes you a good candidate for customer service or technical support job?

I since I have been working in same profile where I deal with customers and provide them best possible resolution , some time trouble shooting steps as well for all electronic products .

So I have a strong believe that I will be able to utilise my experience that I have got in my current organization .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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