Subject: Tech Support Candidate - Vandana Sharma
From: Vandana Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:26:28 -0500

| | Tech Support Test

Name | Vandana Sharma
E-mail | [email-masked]
Phone Number | (91) 8810345966
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kalka ji, delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Software issues in mobile monitoring apps

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not working | | |
Previous Employer 1 | One store india pvt ltd | CSA | 10-12-2020 | 40000
Previous Employer 2 | Bruteforce solutions | BDM | 30-12-2019 | 40000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, open a new tab to check if you cab open another website like gmail.com or mozilla.com.
If it is working for other websites then try to clear cookies and cache. Erase all history.

Apart from that check the web address in the location bar. Does it start with https://

Else try to change the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to 'settings'
Tab the 'Bluetooth' option
Turn it ON
You will get all available devices list
If speaker is not listed, press the button, it will start reflecting on phone's available device, just pair new device to place the Bluetooth device in pairing mode

What according to you makes you a good candidate for customer service or technical support job? | My attentive listening,  problem solving skills and always try to beef up product knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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