Subject: Tech Support Candidate - Anshul Chauhan
From: Anshul Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:22:51 -0500

| | Tech Support Test

Name | Anshul Chauhan
E-mail | [email-masked]
Phone Number | (91) 7011570795
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Amazon | Customer service associate | 04-01-2021 | 18500
Previous Employer 2 | Karali Construction | Business analyst | 30-05-2020 | 15000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check if the network connection is okay or not.

Then, I will go to the advanced settings and will clear all the cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth in your mobile phone.
2. Turn on the bluetooth speaker
3. Open the bluetooth settings in your mobile phone.
4. Select the correct bluetooth device you want or connect.
5. Pair the device

Now your device is connected with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I have a good knowledge of international customer support in my previous company.
And I also have basic technical knowledge, so I can easily cop up with the technical support as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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