Subject: Tech Support Candidate - abhishek sharma
From: abhishek sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 06:18:25 -0500

| | Tech Support Test

Name | abhishek sharma
E-mail | [email-masked]
Phone Number | (91) 9254478994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AWC Software | Associate | 16-Oct-2020 | 34000
Previous Employer 1 | Gaba Hometex Pvt Ltd | IT Coordinator | 01-June-2020 | 23000
Previous Employer 2 | Classic Products Pvt Ltd | Documentation | 30-March-2017 | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check for the proper network connectivity. If it is fine and working, will wait for some time and if not will arrange to rectify the issue.
2. Open the URL/ Website in different browser.
3. If still not working, will clear temporary data like cache, cookies of browsers. Will also check for any extensions if required.
4. This all should solve the issue but if still issue persists will wait for a while as it may be some technical problem at the back end

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker and follow the guideline as provided in the manual and switch on mobile's bluetooth.
2. Press the connectivity button of speaker till device becomes discoverable.
3. Pair the device as visible in mobile's screen for adding a new device.
4. Connect and enter password if any.
5. Bluetooth speaker is connected to mobile. A notification may be heard on device saying connected / paired.

What according to you makes you a good candidate for customer service or technical support job?

I have several years of experience in providing technical support to users. At my last workplace, I was appointed as helpdesk / service desk agent dealing with users all across the globe. The work includes calls and chats from international user, asking for help regarding the issues in computer system. I was successful in solving most of the issues and users were quite satisfied with my support work.
This makes me suitable for this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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