Subject: Tech Support Candidate - Ranveer Singh
From: Ranveer Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 05:56:31 -0500

| | Tech Support Test

Name | Ranveer Singh
E-mail | [email-masked]
Phone Number | (91) 9354942385
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Arsiga Konics Pvt.Ltd. | IT Executive | Present | 20000
Previous Employer 1 | Quantm Pvt. Ltd. | Technical Associate | December 2018 | 15000
Previous Employer 2 | DUCAT | Desktop Engineer | April 2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I have 4.9 years of experience in Hardware Networking and Good knowledge of Windows, Windows Server 2016.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | go to setting then click on Bluetooth option then click on your speaker
What according to you makes you a good candidate for customer service or technical support job? | All type
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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