Subject: Tech Support Candidate - AKHILESH MISHRA
From: AKHILESH MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 05:55:31 -0500

| | Tech Support Test

Name | AKHILESH MISHRA
E-mail | [email-masked]
Phone Number | (+91) 7905106195
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sarita Vihar, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Senior Associate | After 90 days | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I can clear the cache and will load website again.

2. Sometimes, cookies and a full cache are the issues. So I will manage them.

3. Will allow to use cookies, because some webpages requires to load completely.

4. I can check ping for website's IP address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth mode on speaker an mobile phone both.

2. Make sure that Bluetooth is visible for all of speaker.

3. Search for the nearby available connections.

4. Tap on the name of your Bluetooth speaker which is in the list of nearby available connections showing on screen of mobile.

5. Wait for pairing. It'll give you a confirmation that Bluetooth device is connected now.

What according to you makes you a good candidate for customer service or technical support job? | I can brief things to the customer very politely. I will make sure to explain things step by step like they don't know anything about technology as I do with my parents.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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