Subject: Tech Support Candidate - Arunabh Vishwakarma
From: Arunabh Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 05:43:30 -0500

| | Tech Support Test

Name | Arunabh Vishwakarma
E-mail | [email-masked]
Phone Number | (+91) 7241141866
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Enthral Minds Technologies | Operation Manager | 18-Feb-2021 | 35000
Previous Employer 1 | Pratap Technocrats | Vehicle Executive | 05-Sep-2020 | 25200
Previous Employer 2 | Hindalco Industries limited | Transport Supervisor | 17-Feb-2020 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, open settings in the user's mobile and click on the Bluetooth icon to on mode.
Then on Bluetooth on the speakers.
After that scan for the desired speaker name on your mobile.
tap on the connect icon, as one pop up blink on the user mobile for confirmation of successful connection with Bluetooth speakers

What according to you makes you a good candidate for customer service or technical support job?

I have been working in the transport sector, handling and managing all customer-related queries regarding transport.
So this is not a new thing for me, once I get all the desired help from seniors, I am sure I will be able to handle this too.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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