Subject: Tech Support Candidate - Pushpendra Josi
From: Pushpendra Josi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 05:40:22 -0500

| | Tech Support Test

Name | Pushpendra Josi
E-mail | [email-masked]
Phone Number | (011) 9971052365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IEnergizer | Technical Specialist | Dec 2020 | 35000
Previous Employer 1 | Convergys | TSA | Sep 19 | 32000
Previous Employer 2 | Quattro | TSA | Jan 19 | 33000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if it's connected to internet

2. Check the exact error code.

3. Clear cache and cookies on the browser.

4. Restart the browser after that.

5. Check the date and time on the system.

6. Check SSL certificates.

Based on the situation there are more than one ways to tackle the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker.

2. Turn on Bluetooth on mobile phone and search for the Bluetooth speaker in the available list of devices.

3. Tap on the device (Bluetooth Speaker). In some cases you might need the pairing code to get the device connected to your phone as well.

What according to you makes you a good candidate for customer service or technical support job? | Your knowledge of the product and emapthising with the customer to understand the exact problem they are facial and readily provide the resolution to them.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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