Subject: Tech Support Candidate - samarth wadhwa
From: samarth wadhwa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 05:39:51 -0500

| | Tech Support Test

Name | samarth wadhwa
E-mail | [email-masked]
Phone Number | (+91) 9996322377
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mandi dabwali haryana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, i will check whether the computer is connected to an internet connection or not.
If the internet connection is proper then i will open a new tab and try to open another site say, for example, www.google.com.
If the second site works, i will type in "ndtv" in google search and find the exact address of the site.
This should work i guess.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all,i need to switch on the bluetooth of my mobile phone by going into settings and selecting the bluetooth settings.
Then i would switch on my bluetooth speaker and based on the company long press the bluetooth button so that it comes in connecting mode.
Then in the mobile the name of the bluetooth devices available will be listed by now.
By selecting the proper name of my bluetooth speaker i would click on it and the connection is done.

What according to you makes you a good candidate for customer service or technical support job?

I have the right kind of attitude and patience so that i can talk to customers and understand their queries and suggest them the best possible solutions at that point.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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