Subject: Tech Support Candidate - Anand Prakash
From: Anand Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 05:36:33 -0500

Tech Support
Test

Name

Anand
Prakash

E-mail

[email-masked]

Phone Number

(+91) 9808634761

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bareilly at the moment but I can relocate to Noida

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

Previous Employer 1

Tech Mahindra BPO Ltd.

Customer
Support Associate

30 Nov 2019

16200

Previous
Employer 2

Arotech Engineers Pvt. Ltd.

Tele Sales Executive

28 Dec
2017

15000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First:-
I'll check the internet connection whether it is working or not.

Second:- I'll check the speed of the internet.

Third:- I'll check the URL or name of the website, if it's incorrect then I'll
enter correct URL address.

Fourth:- I'll check if any extension installed in the browser such as adblock
which may prevent some website to open.

Fifth:- If all of the above are done and still the website is not opening then
it might be a problem on the server on which the website is hosted. The server
may be down or the website is in maintenance.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Go to settings

2. Tap the Bluetooth option

3. Turn on Bluetooth

4. A list of available devices will appear.

5. If the speaker is not listed, we can press the button on speaker that makes
it discoverable – it’s often a button with a Bluetooth symbol on it.

6. On mobile select speaker (it might be a random product number but should have
the speaker’s brand name listed) and that’s it, we are
connected.

What according to you makes you a good candidate
for customer service or technical support job?

I believe
that I am the best candidate for this position because of my extensive customer
service and management experience and my ability to adapt to any situation. I
have a passion for success that would push me to accomplish my set tasks. Also,
with my personable character, I can work well and communicate with others to
contribute to team efforts. In all that I do, I would strive to advance the
company, and I feel that my previous work experience proves that.

On a
scale of 1 - 5 please rate your fluency in spoken English

3