Subject: Tech Support Candidate - Deepak Lima
From: Deepak Lima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 05:27:32 -0500

| | Tech Support Test

Name | Deepak Lima
E-mail | [email-masked]
Phone Number | (91) 8762548089
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Amazon Development Center India | TRMS investigator | August 2020 | 45000
Previous Employer 2 | Flipkart Internet PVT LTD | Senior Consultant | April 2017 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user, I would have used the below provided troubleshoot  steps:

1. Enter Cntrl + Alt + Delete tp open the browser history.

2. Select the browsing history, cookies and other site data, cached images and files in the setting.

3. Clear the selected data.

4. Close and re-open the browser.

5. Open the webpage.

I hope the provided troubleshooting steps will help resolving the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.  Click on setting from the phone.

2. Click on Bluetooth Button.

3. Turn On the Bluetooth by clicking the switch.

4. Click on Refresh to find the available Device.

5. Pair the Bluetooth by selecting the device from the available list and

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organization to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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